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The DPSS Process

ISO 9001:2000 Contract Management Quality Process

FS 54724

As an ISO 9001 registered organisation, DPSS has a comprehensive and robust contract management quality system. This system is specifically designed to ensure a quality process and a high degree of client satisfaction/delight. The main elements in the process, as they apply to the client are as follows:

DPSS is committed to quality. As part of that commitment we have a rigorous and well defined quality management system. The system is outlined below.

Management Review

The Director and Quality Manager provide data for the review of the Quality Manual, operating procedures and the systems operated at least once every four months. These review meetings, which are attended by the Quality Manager and any other personnel, as deemed applicable, take into consideration the following:

• Quality policy and objectives review
• Results of internal and external auditing
• Non-conformity reporting analysis
• Supplier/subcontractor performance
• Quality and processing problems
• Identification and assessment of training needs
• Statistical analysis
• Proposed changes to the documented quality system
• Revisions relating to statutory/regulatory requirements
• Quality system review statement
• Review statement of non-conformities raised by certification body (BSI-QA)

Management reviews are minuted to record recommendation details, any analysis results as appropriate, any other relevant actions and the date of the next meeting.

Minute distribution shall be as listed within the relevant report.

Contract Management

DPSS Consultants provide a contract quality assurance organisation administered by a suitably qualified Quality Manager.

For each contract, we set out below the specific quality related responsibilities of the:

• Director
• Quality Manager
• Project Manager
• Consultant
• Senior Administrator
• Office Administrator

Director

The Director is responsible for the sales, marketing and new product development functions of the Company. The Director ensures optimum client/delight satisfaction within Company guidelines and policies and also has specific quality related duties which include:

• producing proposals and/or bids. identifying opportunities and to act accordingly.
• producing sales, marketing and expense budgets for the fiscal year ahead.
• advising and implementing over all sales and marketing strategy.
• attending meetings with clients.
• team management.

Quality Manager

The Quality Manager is the nominated representative for quality. The Quality Manager is responsible for ensuring that the contents of the Manual meet the requirements of BS EN ISO 9001:1994 and that procedures are implemented and maintained by means of internal audits, to a scheduled audit Programme.

The Quality Manager's duties also include:

• review of non-conforming issues, ensuring necessary corrective/ preventive actions are implemented, reporting on such actions to the Director.
• disposition of non-confirming material and service.
• identifying and record Process and
• Quality System problems utilising Non conformity reports and Corrective Action Reports.
• maintenance of quality records.
• assisting with ensuring that the quality systems and standards are maintained throughout the company, and in particular the areas relating to client contracts.

Project Manager

The Project Manager has specific quality related duties, which include:

• managing specific projects
• assuring that the quality systems and standards are maintained throughout

Consultant

The Consultant, who reports to the Project Manager, will possess at least five years relevant experience, and has specific responsibilities within DPSS Consultants as follows:

• An expertise in training and development resources.
• Demonstration of a very high standard of communication skills, both written and oral.
• To apply diplomacy when dealing with people at all levels.
• Awareness and utilisation of appropriate interpersonal and presentational skills.
• To possess a flexible approach in their traveling and working arrangements.
• The ability to effect skills transfer in a successful manner either informally (on the job) or formally (training) as required.
• A willingness to work with in-house staff or with personnel from other companies.
• An awareness of new and emerging technologies and techniques.

Senior Administrator

The Senior Administrator, who reports to the Director, is responsible for administrative functions, and has specific quality related duties which include:

• desktop publishing and word processing.
• making travel arrangements. arranging courier services.
• maintenance and purchase of stationery.
• all office administrative tasks including filing, photocopying and label printing.
• telephone duties including telesales and client liaison.
• assisting with ensuring that the contract quality systems and standards are maintained throughout the company, and in particular within the administrative areas.

Office Administrator

The Office Administrator is responsible for administrative functions, and has specific contract quality related duties which include:

• assisting the Director with specific clerical and administrative activities including typing, photocopying, fax, postal duties and binding.
• assisting with ensuring that the contract quality systems and standards are maintained throughout the company, and in particular within the administrative areas.

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