Bespoke Solutions

Bespoke, Tailored and Customised Corporate Training Solutions & In House Training

Our research indicates that between 10 – 15% of the value of purchases can be lost by poor procurement and related activities. Given the average value of purchase can range from £10,000 to many millions, then this represents a loss of anything from £1000 to £1m for every procurement undertaken. Therefore the modest investment in our bespoke courses must be one of the best investments decisions ever made

DPSS has over 25 years’ experience in the design, development and delivery of a wide range of In house Corporate Training & Bespoke Training Solutions. Through our long experience of dealing with the design delivery and evaluation of bespoke, tailored and customised training solutions and events for a wide range of public, social and private sector clients we have developed a wide range of innovative training solutions. We have experience in many specific sectors, including oil and gas, energy, engineering, construction, FM, heath, pharmaceuticals, agrochemicals and many more. We ensure that all these solutions are kept up to date and are completely appropriate to the subject area.

Benefit of in house bespoke courses

The benefits of in house tailored speak for themselves. Bespoke training has the advantage of being directly linked to the participant’s organisational context, priorities, issues and challenges. The course development process involves the trainer gaining an insight to the key issues and challenges and this is reflected in the course materials, case studies and exercises We always make a point of developing case studies that the participants can relate to, this is key when trying to engage with participants.

Value for Money

Bespoke courses have always represented excellent value for money in comparison with attendance at open courses, providing there are sufficient numbers.For example the cost of attending a one day open course, including travel cost, time, hotel and meals can be over £700 per participant per day. Therefore, to train a team of 10 people for one day could cost in excess of £7000.

How we develop our bespoke training solutions

We have a well-established and robust process to ensure that our bespoke courses are relevant to the client’s context, challengers and priorities.

Step 1 Confirming the Aims, objectives and learning outcomes

Step 2 Meetings and Focus Group events with key stakeholders

Step 3 Development of Course Materials, Case Studies, Tasks

Step 4 Submission & validation of course materials and learning strategy

Step 5 Roll out main programme

Step 6 Course evaluation, feedback, and review

Recent examples of in house bespoke courses

Procurement Skills

Commissioning Skills for Social Housing

Practical Contract Management

Contract Management

Sustainable Procurement

Supply Chain Management

Developing Internal customer relationships

Practical Supply Chain improvement workshops

Improving communications across the supply chain

Local Authority procurement and contracting

Strategic Procurement


Inventory Management


Change Management

Global Sourcing

Transport and Logistics

Pick and Mix Options

We have developed for our bespoke courses a “pick & mix” approach, whereby each unit of learning is a self-contained and discrete session, with a fixed start and end time

For further details please email

Bespoke Contract Management Training Courses

We at DPSS have extensive experience in providing high quality Contract Management Training Courses, for both clients and contractors. Indeed, three of our senior training consultants are published authors on the subject (Practical Contract Management – Cambridge Media) our research and experience has enabled us to develop a highly effective bespoke, tailored and customised Contract Management training courses and development process and supporting services. We have experience in many specific sectors, including oil and gas, energy, engineering, construction, FM, health, pharmaceuticals, agrochemicals and many more.

Some examples of bespoke contract management courses
  • Introduction to contract management
  • Update and best practices in contract management
  • Contract Management Improvement workshop
  • Advanced contract management
  • IACCM certified contract management
  • Contract preparation
  • Developing effective scopes of work
  • Commercial Evaluation
  • IACCM Practitioner and Expert
What we can provide

At a recent IACCM in event in the USA the following Contract Management skills were identified as scoring low. Given that these are critical skills in the effective management of contracts, there seems to be a definite need for training and development for both the sell side and the buy side

– Ability to Develop Terms and Conditions

– Commitment to Strategic Thinking

– Understanding of Local and Global Production / Distribution / Logistics /

– Capabilities and Needs

– Relationship Management

– Performance Monitoring and Reporting

– Technology Use and Understanding

– Negotiation

– Leadership

– Risk Management

– Legal Awareness

The Target Audience

In many organisation contracts and commissions are not managed by a dedicate team, but more likely by end users, technical staff and line managers including operations, maintenance, HR, general services and many others. This course is designed to meet the specific needs of this community.


For us at DPSS, contract management is a critical business process by which a contractor is motivated and enabled to achieve extra value added, over and above that which has been specified originally and assessable against criteria in the original contract. The process should be to the benefit of both parties. This definition includes contracting, which enables an organisation to secure and gain added value from a wide range of externally provided resources, efficiently, safely and effectively and thus achieve its strategic objectives. Contract management differs from Project Management, in that it tends to focus upon the commercial aspects and is essentially a supporting role.

We have delivered bespoke contract management training and development to organisations such as Chevron, RBS, Shell, Total, NHS and PASA throughout the world, over the past 25 years.

Key Messages

Our experience and research in this field identified a number of key issues and challenges faced by contracting organisations and that a series of key messages needed to be emphasised during our courses.

One of the key messages throughout the course is that participants need to appreciate that contract management is a critical management process and that they have a key management role, which is reflected in the need for effective planning, organising and controlling.

It was also agreed that the participants need to appreciate the commercial importance to the organisation of effective contract management. It was also identified that effective contract managers need to be skilled in the arts of persuasion and influencing, especially in a matrix style organisation.

We believed that the participants need to be exposed to international best practices, but we must strike a balance between best practice and practical practice in the context of their own organisations.

Participants need a course that will enable them to manage a wide range of contracts related to their specific operations and market places.

Delivery Methodology

We adopt a proactive, participative, and participant centred approach with emphasis on the practical application of the tools, techniques and templates. The creation of Action Plans by the participants has always been the “experiential” dimension to all of our courses. The consultants delivering these courses are all highly experienced experts, many are well known published authors and have international reputations, including Dr Ray Carter, Professor David Jessop, Paul Jackson.

We are so confident of the quality of our courses, each comes with a money back guarantee, if the consultant fails to deliver what the participants deem to be an interesting and informative course (based upon our ISO course evaluation criteria).

Bespoke, Tailored and Customised Courses

In our bespoke, tailored and customised courses, participants are able to link the course directly to their organisations contracting and contract management process. The course takes into account the organisations specific context.

This is achieved in a number of ways, including cross referencing the course content with the organisations process and procedure’s, relevant case studies and guest speakers from key functions.

Our experience shows that participants need access to a range of tools and templates, which DPSS has developed, including the 10 c model, the 6 “S” model and many others.

Learning Outcomes

We have developed a series of learning outcomes, verified and validated by years of research and experience in the field of contract management, these included:

Develop robust contract plans, including ITTs, scope of work and award strategies

Develop robust contract execution plans

Effective management of contractual risks and to extract extra added value

Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes, including the effective management of budgets

Set up and maintain contract management files and logs

Appreciate the legal aspects of contract management

Take a proactive approach to managing contracts

Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates

Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance

Understand the contracting process and how to develop and present robust propositions to reduce the risk of rejection and delay

Make appropriate use of best practice contract management tools, techniques and templates, including the 10 © Model

linkage to Current Competency Frameworks

It was established that in many organisations contract management is not a recognised job, more a discrete set of competencies that have not always been identified. One of the outcomes of the courses is often the development of such a framework. In situations where a formal set of contract management competencies does exist, we will make a direct linkage to them in the course content.

Delivery Methodology & Assessment

Our highly successful participative style of delivery and assessment, deployed on many previous, is adopted for all of our bespoke courses. Participants are required to successfully complete a series of in class assessed assignments, plus the development of a robust Action Plan to indicate how they will endeavour to improve performance, in the context of contract management.

If you would like further information, please contact

Successful participants will be issued with the DPSS Certificate of Competence in Contract Management.

The KPI of Success

We believe that all our courses should aspire to deliver real value to the participant and the client. To enable us to measure this value, we have devised four key performance indicators (KPi) to measure the success of the course, classified under the following heading:

Immediate participant feedback in terms of relevance, quality, delivery

The number of participants that are awarded the Certificate of Competence

A follow up request for feedback in terms of the impact the course had on participant’s ability to manage contracts more effectively

Overall improvements in the management of contracts, in terms of quality, time and cost.


The International Association of Contract and Commercial Managers – IACCM and DPSS have formed a strategic alliance to best serve the needs of the contracting and commissioning community. The IACCM, it has been agreed that they will accredit our practical contract management course.

Other Services

Contract Management
Training Management
Facilities Management
DPSS/IACCM Post-Award Contract Management App
Construction Sector
Aerospace Sector
Sales & Marketing
Engineering Sector
Oil and Gas Sector
Local Government
Telecoms Sector
FM Sector
Commercial Awareness
Open Courses
Bespoke Soft Skills Training
For The Supply Chain Team

Strategic Partnerships
Procurement Training
Pick & Mix Training for Procurement
Developing Bespoke Competency Frameworks
Commercial Contracts Legal Advice
Contract Management & Training (UAE)
Supplier Relationship Management (SRM)
Effective Supplier and Customer Engagement Workshop
Master Class in Carter’s 10c Model
Blended Learning Solutions
Contract Management Professional Standards
Strategic and Advance Contract and Commercial Management Open Course
Introduction to Contract and Commercial Management for Marketing and Sales Professionals
CCMP Part time Afternoon and Evening Programs
In-House Bespoke Courses

Strategic and Advance Contract and Commercial Management Open Course

Strategic and Advanced Contract and Commercial Management Course

Course Dates: 22nd – 24th May 2018

Leading to DPSS certification in strategic and advanced contract and commercial management.

For further details contact

This course is also available as in-house bespoke course

Aims and Target Audience

The aim of this course is to enable participants from a various industries and sectors to manage (and lead and direct others) to manage a wide range of strategic and complex contracting, and commercial activities as defined by their value and risk to the organisation. This may include developing robust contract and commercial strategies, negotiating complex client and contractor contracts, formulating SRM and CRM plans, assessing and mitigating contractual and commercial risks and the management of strategic change.

This course is designed for those who have direct or indirect responsibility for the management of advanced, complex, and strategic contracts. This could include senior contract and commercial managers and directors, business development managers, sales managers, supplier and customer relationship managers, end users, technical experts, proponents, project managers, finance, internal customers, and other key stakeholders who need to collaborate with contracting and commercial teams to develop robust, collaborative, and agile contracting strategies.

Learning Outcomes

By the end of the programme participants will be able to:
• Develop robust and complex bespoke contracting strategies, framed around risk and value
• Develop and manage the key steps in the strategic contracting process, including developing the business case, defining requirements, undertaking supply market analysis, developing contract terms and utilizing ITT and RFP options
• Undertake the benchmarking of current contracting and commercial practices against best in class and implement best practices.
• Negotiate (including virtual) and effectively engage with key stakeholders and contractors, suppliers, and vendors to peruse win/win collaborative outcomes
• Fully understand and manage complex contractual and commercial risks and develop mitigation strategies
• Develop and monitor appropriate and robust Key Performance Indicators and SLA’s to manage the contractor and client to facilitate improved performance
• Understand the importance of SRM and CRM models and strategies
• Make appropriate use of best practice contracting and commercial tools, models, techniques, and templates
• Understand the international dimensions to strategic contracting
• Fully understand the legal and compliance issues related the strategic contracts
• Undertake the effective management of change

Course Feedback
Course Venue & Fees

Course Venue:
Woburn House
20-24 Tavistock Square
London WC1H 9HQ

Course fee: £1200 plus Vat
Discounts apply to previous DPSS partcipants

Introduction to Contract and Commercial Management for Marketing and Sales Professionals

London Course Date: 17 April 2018

Course Title: Introduction to Contract and Commercial Management for Marketing and Sales Professionals
Duration: 1 day
Cpd points: 6

For further details contact

Course Aims

To enable marketing and sales professionals to manage the process of commercial contracting and contract management with both clients and contractors, effectively and efficiently to ensure value for money, optimum terms and conditions and improved margins. To develop appropriate relationships with contactors and clients, across a wide range of contract types in terms of risk and value. The course will empower marketing professionals with the tools and techniques needed collaborate with clients and all key stakeholders.

Course Content Verification
The content of this course has been cross mapped with CIPS/ISM/IACCM competency frameworks and other relevant international standard

Target Audience

This course is designed for marketing and media professionals in who have direct or indirect responsibility for the effective management and development of commercial contracts and contractors and clients. This could include marketing and media managers, sales managers, event managers, business development managers, technical experts, proponents, project managers, finance, internal customers, and other key stakeholders who need to collaborate.

Learning Outcomes

By the end of the programme participants will be able to:

• Understand the total process of managing buy-side and sell-side contracts
• Exploit opportunities to extract extra added valued from the contract
• Develop appropriate relationships with contractors and clients
• Understand and utilise a range of commercial and contracting strategies and options
• Measure and improve commercial contract performance, both buy and sell side
• Understand the legalities of commercial and contract management

Course Program

• Session Course aims and objectives Learning outcomes agreed

• Session Defining commercial and contract management and overview of the contracting process, mapping the ‘territory’ defining contracting as a process to secure the resource and provide the service

• Session, Identity and develop the skills, knowledge, and attributes of the contract manager in the context of the organization and their overall responsibilities.

• Session Explore the critical success factors, including defining successful outcomes, effective stakeholder engagement and creating a shared vision of the outcomes with the client and the contractor

• Session How to develop and understand specifications and scopes of work

• Session How to develop a robust contracting strategy and appropriate types of contract and clients

• Session Client and stakeholder analysis, managing expectations and the ‘shared vision’ concept to ensure client co-operation, satisfaction, and delight

• Session Creating and developing commercial relationships, types of relationships, how to manage difficult relationships, contractor and client motivational issues, how to use incentives.

• Session Introduction to key negotiation skills of persuading and influencing to work with stakeholders to improve outcomes for both contractors and clients

• Session Dealing with claims and variations, how to challenge contractor and client claims and requests for variations by making use of contractual terms and specifications

• Session How to measure and improve commercial performance, developing SLA/KPI systems, contractual terms and conditions and basic legal principles

• Session Contract close, exploring the importance of effective contract close-processes

• Session Course close out

Date, Cost and Venue

Date: 17 April 2018
Cost: £199 plus VAT
Venue: Woburn House, Tavistock Square London

We accept payment by major credit cards 

This fee includes access to the marketing web application

Contact to find out if you are eligible!

CCMP Part time Afternoon and Evening Programs

We are planning to offer the CCMP course on the basis of five afternoon and evening sessions or 10 evening sessions commencing in October 2017 at a central London venue.

Evening Only Sessions

11/10 18/10 – 25/10 – 1/11 – 8/11 – 15/11 – 22/11 – 29/11 – 6/12 – 13/12

Afternoon and Evening

5/10 – 19/10 – 2/11 – 16/11 – 30/11

Class times will be 14.30 – 20.30 for the afternoon and evening course and 17.30 – 20.30 for the evening course

If you like more details please email

In House Bespoke Courses

The following courses are available as in house bespoke courses, framed around the client organisation’s needs, challenges and specific requirements. Please note that the CCMA and CCMP courses are also available as an in house bespoke course.

For further details contact

Course Title: Effective Contract Preparation

To provide the underpinning knowledge regarding the formation of contracts as well as the key ingredients of any commercial arrangement including scopes of work, drafting contract clauses, specifications and contractual terms and obligations.

Course Title: Introduction to Contract Management

To enable those who are responsible (or soon to become responsible) for the effective day to day management of contracts, but who are not contract specialist. Participants gain an introductory overview of contract management cycle and key processes, from business case to close out

Course Title: Update Course for Contract Managers

The overall purpose of this course is to ensure that contract managers are fully up-to-date with any changes in legislation and to enable a wide range of no contractual specialist staff to be updated in terms of current trends, best practices, developments and changes in the management of contracts.

Course Title: Introduction to Agile Contract and Commercial Management

In today’s fast changing world, driven by technology and ever increasing demands from customers, organisations need to develop a more Agile and Collaborative approach to managing contracts.

This course is designed to enable contract and commercial managers to understand and communicate the basic concept of agile and collaborative management of contract processes and approach