Bespoke Solutions

Bespoke, Tailored and Customised Corporate Training Solutions & In House Training

Our research indicates that between 10 – 15% of the value of purchases can be lost by poor procurement and related activities. Given the average value of purchase can range from £10,000 to many millions, then this represents a loss of anything from £1000 to £1m for every procurement undertaken. Therefore the modest investment in our bespoke courses must be one of the best investments decisions ever made

DPSS has over 25 years’ experience in the design, development and delivery of a wide range of In house Corporate Training & Bespoke Training Solutions. Through our long experience of dealing with the design delivery and evaluation of bespoke, tailored and customised training solutions and events for a wide range of public, social and private sector clients we have developed a wide range of innovative training solutions. We have experience in many specific sectors, including oil and gas, energy, engineering, construction, FM, heath, pharmaceuticals, agrochemicals and many more. We ensure that all these solutions are kept up to date and are completely appropriate to the subject area.

Benefit of in house bespoke courses

The benefits of in house tailored speak for themselves. Bespoke training has the advantage of being directly linked to the participant’s organisational context, priorities, issues and challenges. The course development process involves the trainer gaining an insight to the key issues and challenges and this is reflected in the course materials, case studies and exercises We always make a point of developing case studies that the participants can relate to, this is key when trying to engage with participants.

Value for Money

Bespoke courses have always represented excellent value for money in comparison with attendance at open courses, providing there are sufficient numbers.For example the cost of attending a one day open course, including travel cost, time, hotel and meals can be over £700 per participant per day. Therefore, to train a team of 10 people for one day could cost in excess of £7000.

How we develop our bespoke training solutions

We have a well-established and robust process to ensure that our bespoke courses are relevant to the client’s context, challengers and priorities.

Step 1 Confirming the Aims, objectives and learning outcomes

Step 2 Meetings and Focus Group events with key stakeholders

Step 3 Development of Course Materials, Case Studies, Tasks

Step 4 Submission & validation of course materials and learning strategy

Step 5 Roll out main programme

Step 6 Course evaluation, feedback, and review

Recent examples of in house bespoke courses

Procurement Skills

Commissioning Skills for Social Housing

Practical Contract Management

Contract Management

Sustainable Procurement

Supply Chain Management

Developing Internal customer relationships

Practical Supply Chain improvement workshops

Improving communications across the supply chain

Local Authority procurement and contracting

Strategic Procurement


Inventory Management


Change Management

Global Sourcing

Transport and Logistics

Pick and Mix Options

We have developed for our bespoke courses a “pick & mix” approach, whereby each unit of learning is a self-contained and discrete session, with a fixed start and end time

For further details please email

Bespoke Contract Management Training Courses

We at DPSS have extensive experience in providing high quality Contract Management Training Courses, for both clients and contractors. Indeed, three of our senior training consultants are published authors on the subject (Practical Contract Management – Cambridge Media) our research and experience has enabled us to develop a highly effective bespoke, tailored and customised Contract Management training courses and development process and supporting services. We have experience in many specific sectors, including oil and gas, energy, engineering, construction, FM, health, pharmaceuticals, agrochemicals and many more.

Some examples of bespoke contract management courses
  • Introduction to contract management
  • Update and best practices in contract management
  • Contract Management Improvement workshop
  • Advanced contract management
  • IACCM certified contract management
  • Contract preparation
  • Developing effective scopes of work
  • Commercial Evaluation
  • IACCM Practitioner and Expert
What we can provide

At a recent IACCM in event in the USA the following Contract Management skills were identified as scoring low. Given that these are critical skills in the effective management of contracts, there seems to be a definite need for training and development for both the sell side and the buy side

– Ability to Develop Terms and Conditions

– Commitment to Strategic Thinking

– Understanding of Local and Global Production / Distribution / Logistics /

– Capabilities and Needs

– Relationship Management

– Performance Monitoring and Reporting

– Technology Use and Understanding

– Negotiation

– Leadership

– Risk Management

– Legal Awareness

The Target Audience

In many organisation contracts and commissions are not managed by a dedicate team, but more likely by end users, technical staff and line managers including operations, maintenance, HR, general services and many others. This course is designed to meet the specific needs of this community.


For us at DPSS, contract management is a critical business process by which a contractor is motivated and enabled to achieve extra value added, over and above that which has been specified originally and assessable against criteria in the original contract. The process should be to the benefit of both parties. This definition includes contracting, which enables an organisation to secure and gain added value from a wide range of externally provided resources, efficiently, safely and effectively and thus achieve its strategic objectives. Contract management differs from Project Management, in that it tends to focus upon the commercial aspects and is essentially a supporting role.

We have delivered bespoke contract management training and development to organisations such as Chevron, RBS, Shell, Total, NHS and PASA throughout the world, over the past 25 years.

Key Messages

Our experience and research in this field identified a number of key issues and challenges faced by contracting organisations and that a series of key messages needed to be emphasised during our courses.

One of the key messages throughout the course is that participants need to appreciate that contract management is a critical management process and that they have a key management role, which is reflected in the need for effective planning, organising and controlling.

It was also agreed that the participants need to appreciate the commercial importance to the organisation of effective contract management. It was also identified that effective contract managers need to be skilled in the arts of persuasion and influencing, especially in a matrix style organisation.

We believed that the participants need to be exposed to international best practices, but we must strike a balance between best practice and practical practice in the context of their own organisations.

Participants need a course that will enable them to manage a wide range of contracts related to their specific operations and market places.

Delivery Methodology

We adopt a proactive, participative, and participant centred approach with emphasis on the practical application of the tools, techniques and templates. The creation of Action Plans by the participants has always been the “experiential” dimension to all of our courses. The consultants delivering these courses are all highly experienced experts, many are well known published authors and have international reputations, including Dr Ray Carter, Professor David Jessop, Paul Jackson.

We are so confident of the quality of our courses, each comes with a money back guarantee, if the consultant fails to deliver what the participants deem to be an interesting and informative course (based upon our ISO course evaluation criteria).

Bespoke, Tailored and Customised Courses

In our bespoke, tailored and customised courses, participants are able to link the course directly to their organisations contracting and contract management process. The course takes into account the organisations specific context.

This is achieved in a number of ways, including cross referencing the course content with the organisations process and procedure’s, relevant case studies and guest speakers from key functions.

Our experience shows that participants need access to a range of tools and templates, which DPSS has developed, including the 10 c model, the 6 “S” model and many others.

Learning Outcomes

We have developed a series of learning outcomes, verified and validated by years of research and experience in the field of contract management, these included:

Develop robust contract plans, including ITTs, scope of work and award strategies

Develop robust contract execution plans

Effective management of contractual risks and to extract extra added value

Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes, including the effective management of budgets

Set up and maintain contract management files and logs

Appreciate the legal aspects of contract management

Take a proactive approach to managing contracts

Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates

Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance

Understand the contracting process and how to develop and present robust propositions to reduce the risk of rejection and delay

Make appropriate use of best practice contract management tools, techniques and templates, including the 10 © Model

linkage to Current Competency Frameworks

It was established that in many organisations contract management is not a recognised job, more a discrete set of competencies that have not always been identified. One of the outcomes of the courses is often the development of such a framework. In situations where a formal set of contract management competencies does exist, we will make a direct linkage to them in the course content.

Delivery Methodology & Assessment

Our highly successful participative style of delivery and assessment, deployed on many previous, is adopted for all of our bespoke courses. Participants are required to successfully complete a series of in class assessed assignments, plus the development of a robust Action Plan to indicate how they will endeavour to improve performance, in the context of contract management.

If you would like further information, please contact

Successful participants will be issued with the DPSS Certificate of Competence in Contract Management.

The KPI of Success

We believe that all our courses should aspire to deliver real value to the participant and the client. To enable us to measure this value, we have devised four key performance indicators (KPi) to measure the success of the course, classified under the following heading:

Immediate participant feedback in terms of relevance, quality, delivery

The number of participants that are awarded the Certificate of Competence

A follow up request for feedback in terms of the impact the course had on participant’s ability to manage contracts more effectively

Overall improvements in the management of contracts, in terms of quality, time and cost.


The International Association of Contract and Commercial Managers – IACCM and DPSS have formed a strategic alliance to best serve the needs of the contracting and commissioning community. The IACCM, it has been agreed that they will accredit our practical contract management course.

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