Facilities Management for First Line Managers and Supervisors

This course is also available as an in-house event.

To book please contact ann@dpss.co.uk

Duration: 2 days

CPD points: 12

Course Aims

To enable participants to efficiently and effectively manage Facilities Management (FM) tasks with regard to a variety of different premises and operational requirements.

Course Content Verification
The content of this course has been cross mapped with the BIFM Level 3 qualification.

Target Audience

This course is designed for those who have direct or indirect responsibility for the effective provision, administration and management or FM services, contracts and related tasks. FMs seeking BIFM Level 3 qualifications of Award, Certificate or Diploma will find this course useful in supporting their studies.

Learning Outcomes

By the end of the programme participants will be able to:

Understand the total process of facilities management, thus enabling the process to deliver the corporate goals, compliance and added value

Exploit opportunities to extract extra added valued from outside contractors

Develop appropriate relationships with contractors to ensure performance

Develop appropriate relationships with internal customers to deliver the corporate plan and goals

Understand and manage the provision of maintenance and service in all appropriate areas

Understand and manage the audit and inspection process, including company and local standards

Develop, operate and manage appropriate health and safety processes

Course Programme

Day 1

Session Introductions, course objectives, learning outcomes agreed, key messages

Session Facilities Management defined, traditional v new age models of   facilities management. Strategic Alignment, aligning FM goals to the corporate needs

Session Defining Corporate Social Responsibility & Sustainability delivering the organisational goals within target whilst using resources effectively and efficiently

Session Customer & Stakeholder Relationships, how to manage internal customer

relationships in alignment with the corporate plan and goals and stakeholder expectations

Session Specification & Procurement of Supplies & Services – score cards, transparency issues, VFM, TCO concepts

Session Health & Safety Responsibilities of the FM manager, how to manage internal customer relationships in alignment with the corporate plan and goals

Session Managing Operational Performance general principles of managing plant, equipment and main services

Session How to project manage utility supply chains in the modern environment

Day 2

Session Budget Management managing the external areas of sites including sanitation and waste management issues.

Session Understanding FM within the context of the organisation.

Session Understanding Support Services managing the delivery of Soft FM

Session Understanding Technical Services managing the delivery of Hard FM

Session Space Allocation making best use of available space whilst complying with legislation and policy on access and inclusion.

Session Estate Management the role of individual FM services in the sider context managing the estate

Session Close out and action planning

Cost, Dates and Venue

Date:      Dates upon application
Cost:      £720.00 plus VAT
Course ref:           0905FMI
Venue:  Woburn House, Tavistock Square London

We accept payment by major credit cards 

Please note discounts are available for certain categories of participants including self-funders, charities, armed forces, schools, multiple and block bookings

Contact ann@dpss.co.uk to find out if you are eligible!