Terms and Conditions

DPSS Terms and Conditions Relating to all Commercial Training

1. Payment terms
Our standard payment terms are that payment is taken at booking of time by Credit Card or by invoice, which should be paid before the course commences.

Bookings may be made by on line, via email, or phone. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.

Once the booking has been made for either public or in-house courses, then a contract with have deemed to be formed between DPSS and the client.

2. Cancellations
Should circumstances mean that you must cancel the course (public or in house) the following charges will be applicable:
More than four weeks prior to the course start date – 15%
Two to four weeks prior to the course – 50% of the course fee
Less than two weeks prior to the course – full fee.
Please note cancellations must be made in writing/email.
In the case of payments made in advance, then rebates will have provided after the appropriate deductions.

3. Unforeseen circumstances
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances, you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
We reserve the right to change venue (or consultant) if circumstances dictate but will make every effort to find a suitable alternative.

4. Fees
All course delivered in the UK fees are subject to the current VAT at 20%
For public courses, the course fees cover the cost of the trainer, all venue costs, hardcopy copy of course materials refreshments and lunch.
In house bespoke courses are charged on the basis of agreed day rate plus agreed expenses
The fees do not include participants flights, travel, accommodation or visa costs/fees

5. Access
We welcome participants with disabilities and DPSS would welcome in advance, for setup purposes, notification of any assistance that a participant is likely to need during the running of the course.

6. Fair processing
All information that we hold concerning you will be held and processed by DPSS strictly in accordance with the provisions of the Data Protection Act 1998. As an individual, you have a right under the Data Protection Act 1998 to obtain information from us, including a description of the data that we hold on you.

7. Dress code
All participants should be suitably attired in smart/casual clothing and take into consideration that air-conditioning can make venue warm/cool.

8. Overseas participants
Overseas Participants are responsible for securing all necessary visa’s etc to allow entry into the UK. DPSS will provide invitation letters if required.
Failure to secure entry into the UK will be regarded as late cancellation.

9.
The client understands that by making an application for a course place (or places) or in house course, it shall be considered a binding contract between the client and DPSS under these terms and conditions’

10.
DPSS will endeavour to ensure that all information provided during any of its courses are accurate, However DPSS does not accept any liability for any loss incurred by the client in relation to any information, facts or figures provided during any of its courses.

11.
All DPSS courses are conducted under the “Chatham House Rules” whereby participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed.

12.
In relation to courses delivered overseas, it shall be the responsibility of the client to provide appropriate documentation and/or entry visa. Failure to do so will be regarded as late cancellation.

13.
30-Day money-back guarantee to ensure customer satisfaction. If a significant majority of the course participants score the course less than satisfactory against our courses ISO evaluation criteria and if the claim is made less than 7 days after completion of the course, then we will guarantee to refund the course fee paid by the participant, within 30 days and this will be in full and final settlement of the claim.